DELIVERY & SHIPPING

STOCK AVAILABILITY

While SILENTSIREN. with Bridals' makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

SHIPPING

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from BYSILENTSIREN.COM to all over the world. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

  • Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

  • Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address.

  • Please be advised that on any public holiday dates in your country, deliveries will not be made In this instance, please expect your order to arrive the next business day.

  • We deliver every Tuesdays and Thursdays, and excluding Saturdays, Sundays and bank holidays.

HONG KONG SHIPPING

  • We offer FREE shipping for purchased over HKD $1500 (after discount) to all customers with commercial addresses or any SF stations/SF related pick up points.

  • All orders are shipped via SF express.

  • Delivery to domestic address can also be arranged at your own cost which may add up to approx. $30 more.

  • Customers are NOT offered to choose which carrier for delivery.

  • Delivery estimate :  at least 7 days, excluding bank holidays and public holidays.

 

INTERNATIONAL SHIPPING

  •  International shipping is charged on a flat rate basis, regardless of the weight of your order.

  •  Express delivery service is available for most of the countries that we ship to. Once you have entered the delivery address, you'll be able to see the available delivery services.

Below is an estimated delivery schedule with the following flat rates:

USA, Europe, Canada:

  • Registered Airmail: $280 HKD, 2-4 weeks delivery

  • Express delivery: $380 HKD, 2-5 days delivery

Malaysia, Singapore, Seoul, Japan:

  • Registered Airmail: $160 HKD, 2-4 weeks delivery

  • Express delivery: $280 HKD, 2-5 days delivery

 

CHINA SHIPPING

  • Cash on delivery by SF Express 

  • Delivery estimate : at least 7 days

MACAO SHIPPING

  • Cash on delivery by SF Express 

  • Delivery estimate : at least 7 days

Pre-order may take at least 2 weeks or more, please take special note before purchasing.

An email notification will always be sent when your shipment is made.

 

TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages.

 

ORDER TRACKING

You can email us at intlsales@bysilentsiren.com for order status.

© 2020  SilentSiren. with Bridals'